Troubleshooting Information

super-embed:
<p class="callout warning">This guide is for advanced users only. [Ultra.cc](<http://ultra.cc/>) is not responsible for any data loss or application errors due to this setup. We do not provide official support for Rclone or MergerFS. You may visit our #community-support channel on our <a href="[<https://discord.ultra.cc>](<https://discord.ultra.cc/>)">Discord server</a> for assistance.
</p>

Can you help me with Rclone?

Rclone is a powerful tool that allows you to create virtual drives or mount points. The following help in this section will assume that you have installed your Rclone with the help of our documentation and guidelines.

While it is an excellent tool, it is not very reliable. It should never be used to write data directly to your cloud services with our applications. Use MergerFS for that purpose. It is also essential that those who utilize them will know how to troubleshoot them when needed. Click here to go to our Rclone setup guide.

Please do not mount to any of the default directories as shown below. Doing so will lead to instability issues affecting the whole server.

• files
• downloads
• media
• bin
• .apps
• .config
• www
• /home/username/

Due to these variables involved, official support for rclone or applications utilizing these applications will not be provided.

Job for rclone-vfs.service failed because the control process exited with error code. See "systemctl --user status rclone-vfs.service" and "journalctl --user -xe" for details.

This may be due to the following reasons:

• Check your service file for typos.
• Make sure all the paths referenced in the file exist.
  • You need to create the following folders: Stuff, Stuff/Mount, Stuff/Local (if using MergerFS Setup), and scripts.
  • We recommend using the default settings as it is specifically tuned to our slots.
• What does ~/bin/rclone version return in SSH?
  • If the output is No such file/directory, this means you have not downloaded rclone.
• Execute ~/bin/rclone listremotes. Is the remote name the same as the one in the first configuration line? For example, it should return gdrive such as

ExecStart=/homexx/yyyyy/bin/rclone mount **gdrive**: /homexx/yyyyy/Stuff/Mount \\\\

Following the advice above, you should find the issue, and when you have, do not forget to execute systemctl --user daemon-reload before trying to enable it again.

ls: cannot access 'SomeDirectory': Transport endpoint is not connected

This means the rclone process/mount is dead, but the mount is still fused. If you’re using systemd following our guide, please stop your mount using systemctl:

• Run the following command:

systemctl --user stop rclone-vfs

• If using mergerfs

systemctl --user stop mergerfs

• Then, execute the following command:

mount | grep $USER

• Disconnect the rclone mount with the following command:

fusermount -zu /path/to/SomeDirectory

• Finally, kill all remaining rclone processes by running the following command:

killall rclone

• Now follow the process to restart your mount below.

How do I restart my Rclone cloud or MergerFS mount?

• Execute the following in your shell terminal (SSH)

1. Stop all currently running applications that utilize the mount. This applies to Plex, Radarr, Sonarr, etc. (can be done in UCP or ssh using app-[name] stop).
2. SSH into your slot.
3. Run systemctl --user stop rclone-vfs and systemctl --user stop mergerfs if using mergerfs
4. Run fusermount -uq /path/to/mount and fusermount -uq /path/to/mergerfs if using mergerfs
5. Run systemctl --user start rclone-vfs and systemctl --user start mergerfs if running mergerfs
6. Verify that the mount is working by going into your mount folder and running ls -la to verify we are connected. If using mergerfs, check the mergerfs folder too.
7. Start all applications from the UCP or ssh using app-[name] start. (replace [name] with app name, app-plex start.)

I use Rclone or a cloud mount, and my XYZ application is not working or is slow. Why is that?

As stated, you should not use Rclone or cloud mount directly with applications that will attempt to write directly to it. It would be best if you used MergerFS for that. Please check our resource for MergerFS here.

My mount is failing. Why?

There may be many things that can cause rclone/mounting to not work correctly, something as simple as a mistype; if you find yourself stuck, it is possible to add debug logging to your rclone systemd file. The steps to do so will be listed below:

• First stop the mount, and MergerFS.

systemctl --user stop rclone-vfs

• If using MergerFS.

systemctl --user stop mergerfs

• Then, execute the following command:

mount | grep $USER

• Disconnect the Rclone mount with the following command:

fusermount -zu /path/to/YourMount

• Finally, kill all remaining Rclone processes by running the following command:

killall rclone

• Add debug flag to mounting systemd file

Example:

[Unit]
Description=RClone VFS Service
Wants=network-online.target
After=network-online.target

[Service]
Type=notify
KillMode=none
Environment=GOMAXPROCS=2

ExecStart=%h/bin/rclone mount remote: %h/Mount \\\\
  --config %h/.config/rclone/rclone.conf \\\\
  --use-mmap \\\\
  --dir-cache-time 1000h \\\\
  --poll-interval=15s \\\\
  --vfs-cache-mode writes \\\\
  --log-level DEBUG --log-file "%h/scripts/rclone-debug.log" \\\\
  --tpslimit 10

StandardOutput=file:%h/scripts/rclone_vfs_mount.log
ExecStop=/bin/fusermount -uz %h/Mount
Restart=on-failure

[Install]
WantedBy=default.target

This edit will work for each Rclone systemd file, please be sure to edit your log output path accordingly to match your home and user paths.

• Reload Systemd file with the new flag.

systemctl --user daemon-reload

systemctl --user start rclone-vfs

systemctl --user start mergerfs (only if you use MergerFS)

• Reading the debug logs

tail -n 15  ~/scripts/rclone-debug.log

This will show you the output of the log and refresh its output every 15 seconds. You can change the -n 15 value if you wish to make it more frequent.

If you require further assistance, you can open a support ticket here!

Feedback and suggestions regarding this article are welcome on our Discord server